While we continue to experience technical issues with firstmyrewards.com, we've put in place arrangements so you can continue to access the same services.

Rail Travel Offers

To buy your tickets by phone, please call 0845 557 1182 Monday – Friday, 9am to 5pm. Please have your journey details, National Insurance number and credit/debit card ready.

Once your request has been received and validated, you will be emailed a printable ticket.

Please give as much notice as you can. Tickets can be booked 30 days in advance. We will try to process your request within 48 hours, but during busy periods this may not always be possible. Please note, we cannot process requests over the weekend.

Bus Travel Offers

Please write to us at: Bus Travel Offers, FirstGroup plc, 395 King Street, Aberdeen, AB24 5RP. You will need to include the following information:

  • Employee Name and National Insurance Number
  • Email address
  • Employing company
  • Name and address tickets should be posted to.
  • Number of FirstWeek tickets required (no more than your remaining allocation of 20 or cheque will be returned to you)
  • Cheque/postal order made payable to FirstGroup Holdings Ltd ensuring you include £3 postage and packing in the total
  • Each ticket costs £6

First Xclusives

You can access First Xclusives direct.

If this is your first visit:

If you have used First Xclusives before:

  • you will have received an email from Reward Gateway explaining how to setup your password
  • just click on the link in the email, or visit firstgroup.rewardgateway.co.uk

If you have any questions, please contact First Xclusives on 0203 780 1891.

Please be aware that you cannot purchase rail or bus tickets from First Xclusives.