While we continue to experience technical issues with firstmyrewards.com, we've put in place arrangements so you can continue to access the same services.

First Xclusives

You can access First Xclusives direct.

If this is your first visit:

If you have used First Xclusives before:

  • you will have received an email from Reward Gateway explaining how to setup your password
  • just click on the link in the email, or visit firstgroup.rewardgateway.co.uk

If you have any questions, please contact First Xclusives on 0203 780 1891.

Please be aware that you cannot purchase rail or bus tickets from First Xclusives.

Life Assurance

If you are a member of a FirstGroup workplace pension scheme, you will be covered for life assurance through your membership of that scheme. Please refer to your member booklet for more details.

If you are a member of the First UK Bus Scheme’s Lifetime Savings Plan, you may apply and pay for additional life cover up to a maximum level of 4x basic pay. Please refer to your member booklet for details of life cover that is paid for by the Company.

If you are not a member of any pension scheme, you may apply and pay for life assurance up to a maximum level of 4x basic pay.

Applications for additional life assurance for 2017/18 must be submitted by 16 March 2017. Please email rewards@firstgroup.com with “Life assurance” in the subject line for more details, or to request a copy of your member booklet.

Save As You Earn (SAYE) and Buy As You Earn (BAYE)

If you would like to view your SAYE Option Certificate, start, stop or change the amount you are saving into BAYE, please go directly to the Computershare website: www.computershare.co.uk/firstgroup

You will need your user ID and your PIN.

If you have any queries, please call 0344 472 6011.

Rail Travel Offers

To buy your tickets by phone, please call 0845 557 1182 Monday – Friday, 9am to 5pm. Please have your journey details, National Insurance number and credit/debit card ready.

Once your request has been received and validated, you will be emailed a printable ticket.

Please give as much notice as you can. Tickets can be booked 30 days in advance. We will try to process your request within 48 hours, but during busy periods this may not always be possible. Please note, we cannot process requests over the weekend.

Bus Travel Offers

Please write to us at: Bus Travel Offers, FirstGroup plc, 395 King Street, Aberdeen, AB24 5RP. You will need to include the following information:

  • Employee Name and National Insurance Number
  • Email address
  • Employing company
  • Name and address tickets should be posted to.
  • Number of FirstWeek tickets required (no more than your remaining allocation of 20 or cheque will be returned to you)
  • Cheque/postal order made payable to FirstGroup Holdings Ltd ensuring you include £3 postage and packing in the total
  • Each ticket costs £6

First Pension Schemes

For information relating to the Bronze or Lifetime Savings Plan, or to update your expression of wish form please visit www.blackrock.co.uk/targetplan.

For information relating to the FirstGroup SIPP, or to update your expression of wish form please contact pensions@firstgroup.com.

If you are a member of the Gold or Silver section and wish to update your expression of wish, please email firstpensions@mercer.com to request this.

For any other general queries such as changing contributions please email pensions@firstgroup.com.